Shipping policy

Shipping & Order Information

📦 I just placed an order, when will it ship?

Please allow 1–3 business days for order processing.
Once your order is processed, it will be shipped immediately.

🚚 How long is the shipping time?

- Europe: 5–10 business days
- United Kingdom: 5–10 business days
- United States: 7–12 business days
- Other countries: 7–15 business days

Please note that delivery times are estimates and may vary.

🌍 Do you offer free shipping?

Yes! We offer Free Shipping Worldwide on all orders.

⚠️ Will there be any delays?

Delivery times are estimates only. Delays may occur due to:

- High demand
- Weather conditions
- Customs clearance

We are not responsible for delays caused by shipping carriers or customs.

❌ Can I cancel my order?

You can cancel your order within 24 hours of placing it.

After this period, your order may already be processed and cancellation may not be possible.

📍 I entered the wrong address, what should I do?

Please ensure that your shipping address is correct at checkout.

If you notice an error, contact us immediately at:
📧 support@carnestshop.com

We may be able to update your address within 24 hours of placing your order.

After this period, orders are processed automatically and we cannot guarantee any changes.

CarNest is not responsible for orders shipped to incorrect addresses provided by the customer.

📦 My item arrived damaged, what should I do?

Please contact us within 48 hours of delivery at:
📧 support@carnestshop.com

Include your order number and clear photos or videos of the issue.

We will review your case and provide a suitable solution if applicable.

📭 What happens if my package is lost or stolen?

Once an order is marked as delivered, CarNest is not responsible for lost or stolen packages.

Please contact the shipping carrier for further assistance.

🛃 Will I have to pay customs fees?

International orders may be subject to customs duties or import taxes.

These charges are the responsibility of the customer.

📩 Need help?

If you have any questions, feel free to contact us:
📧 support@carnestshop.com